Top 10 Customer Experience Keynote Speakers in 2022

Whether you call it customer service, customer experience, or customer loyalty, putting your customers first is key to making your business last. Even if you have a great product, poor customer service skills will cause your business to flounder, and many of us know that one bad review has a lot more impact than ten good ones.

If you’re looking to create enthusiastic customers who love your organization and will come back for more of everything your organization offers, the top speakers below are available to guide you and your team to success.

Robert Richman

He is a corporate culture architect and a leading customer experience speaker sought after for his knowledge of employee culture. He shares his insider secrets for delivering a world-class customer experience, whether his audience is C-Suite or front-line sales agents.

Tiffani Bova

Tiffani Bova, global growth evangelist, has been recognized by Top Sales World Magazine, Thinkers50 and the National Diversity Council, as well as being a top Twitter influencer. An expert in business growth and customer experience, she shows leaders how to stay relevant, be bold, and create sustained, repeatable growth.

Ken Schmidt

Keynote speaker on leadership and customer experience, Ken Schmidt is the former director of communications at Harley-Davidson. An expert in building loyal and vocal customer bases and developing inspirational leaders, he has partnered with many of the biggest and most successful brands in the world.

Seth Mattison

He is a recognized workforce and generational dynamics expert and customer experience speaker who has been featured in Forbes, the Huffington Post, and the Wall Street Journal. It explains how an organization can evolve by providing an elevated customer experience in an age when customers are increasingly demanding and sophisticated.

Simon T. Bailey

Leadership Imagineer Simon T. Bailey is a leading businessman and guest experience speaker with over 30 years of experience in the hospitality industry. His personalized presentations educate audiences on how to anticipate customer needs and create lifelong brand fans.

Duncan Wardle

Duncan Wardle is the former vice president of innovation for Disney and creative consultant. A multiple TEDx speaker and instructor at Yale and Harvard, he is an expert in creating a magical customer experience by leveraging an organization’s full potential for innovation and original thinking.

Denise Lee Yohn

Leadership and branding expert Denise Lee Yohn is a top speaker who knows how to turn ordinary brands into industry leaders. In her presentations and bestselling books, she gives her audience the blueprints for delivering customer experiences that create loyal consumers for life.

Eric Qualman

Eric Qualman is a best-selling author, podcaster, and customer experience speaker whose books are used by hundreds of universities. His presentations on winning the hearts, minds and wallets of customers have reached more than 50 million people in 55 countries.

Johnny Cupcakes is an expert on brand hysteria and a leading or motivational speaker on customer experience, recognized as one of retail’s top innovators. An award-winning entrepreneur, his brand has amassed a league of fanatical customers, and his audience can learn how he too can inspire the loyalty of a cult clientele.

Soulaima Gourani

A seasoned global businesswoman and business advisor, Soulaima Gourani is an expert at turning customers into fans. Recognized as one of the top business thought leaders in the Nordics, she has received numerous accolades for her work with the world’s most innovative organizations.

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